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Misc. MM Solutions

John DeTroye's Tips on setting up Internet Explorer

Explorer Cache.waf file - putting it and keeping it on the local HD

1. On the admin workstation, set up Explorer as needed. In Preferences, empty the cache file, and select 'Macintosh HD:System Folder' folder as the cache location. Set the size as desired. Quit out of Explorer.

2. Launch Macintosh Manager admin. Hide the application, and open the 'Macintosh Manager' folder that was shared to the desktop. If the user docs are stored on a different volume, mount that volume. Locate the 'Managed Preferences' folder on the document storage volume.

3. From the admin workstation, drag the 'Internet Preferences' file and the 'Explorer' folder into the 'Forced Preferences' folder inside the 'Managed Preferences' folder.

4. Using Network Assistant, locate all of the 'cache.waf' files on the document sharepoint(s). Delete them.

At login, the 'Internet preferences' file and the 'Explorer' folder will be copied to the user's preferences folder at the server. If using pre-OS9 workstations, the Internet Preferences file and Explorer folder will also be copied down to the local HD because of the way the Forced Preference folder works. If, later on, you want to let users regain their own Internet settings and Explorer settings, just move the Explorer folder from the Forced Prefs folder to the Initial Prefs folder. If you want users to get a pre-defined Internet prefs at first login, this file must go into the Forced Prefs folder. The reason is that the system creates the Internet Prefs file before the Preference Model kicks in, and the Initial Prefs folder will see that a file already exists, so no copy will take place.

Things to watch out for -

- - Make sure you can mount the doc storage sharepoint using the generic account you selected, and, even if it is the default 'Macintosh Manager' sharepoint, that you have read/write access to the 'Managed Preferences' folder.

- - In the workgroup settings, make sure you have the 'Copy preferences...' in the Options tab for the workgroup. Also, the 'Copy Internet Preferences or admin-defined...' is selected in the Global tab.

- - Color code, using Labels, the Internet Prefs file and one item inside the Explorer folder to test the settings. You should see the new items appear inside the user's preference folder, as well inside the local preference folder on pre-OS9 systems.

I have tested this pretty extensively, and found that it works on all systems that use the Internet Preferences and the Explorer folder (8.1 and above).

Hope this helps,


John DeTroye, Consulting Engineer
Apple Education Technical Operations
11757 W. Ken Caryl Ave.,#F, PMB-501
Littleton, CO 80127
Office/cell: 303-933-1807

John Detroye’s Suggestions for Improved Performance

On the workstations:

- - Turn off Localtalk PCI

- - Set the login to IP (Select the MM server using IP not its Appletalk name)

- - Turn off Web Sharing

- - Make sure you have a time zone, QT connection speed, and startup disk set

- - Have 'Load only when needed' turned off in the IP control panel

- - On new iMacs, turn off the Fax stuff, AOL, etc. (The things that you'd use at home; but not at school.)

Control Panel Settings:

General Controls:

- - Turn off Menu Blinking

- - Set Document Location to Document folder

Multiple User Settings:

- - Be sure your login setting matches your Macintosh Manager setup.

- - ie: If you have your users choose their name from a list in MM, check the appropriate under Options:Other or visa versa.

Date & Time:

- - Set the correct time zone and set daylight savings automatically

- - Do not set to use a Network Time server. Instead, do that on the server and set the MM Admin to sync all clocks.


- - Using the Advanced User Mode (in the Edit Menu) click on Options and uncheck the box for Load Only When Needed.

On the server:

- - Turn off FBC Scheduler and Find by Content (if you need to use these features for web services, make sure the cpu usage is set in favor of the system, not Sherlock)

- - Make sure VM is off!!!! (2mb of ram/connected client)

- - Do not use an admin account for accessing MM sharepoints!

- - 12 to 18 items per workgroup, keep it clean and simple

Possible solution to MM database corruption from Stewart Macdonald

Hi all,

I've been doing some testing with Macintosh Manager and this "EOF"corruption issue of the MM database files. Since this problem wasn't happening during the first couple months after the release of MM 1.3, I figured that something had to have been introduced since then to cause the problem. Long story short, I found that by deleting the "Epson Launcher" file from all of my workstations, I could completely cure the problem. This file was installed with the update from the new Epson network drivers. For some reason, this extension runs all of the time, and when I selected "Restart" or "Shutdown" from within a workgroup, or force-restarted using Network Assistant, the corruption took place. Without this extension loaded, the problem did not occur. Removing this file doesn't seem to affect the ability to print using Epson printers at all either, so I have no idea what it does!! I just know that since I removed it from all of the workstations, even those not using an Epson printer, the corruption problem seems to be gone. I hope this helps others that are experiencing similar problems....

Stewart Macdonald
Reptile Guy
Brisbane, Queensland, AUSTRALIA

Advantage Learning Systems

To access products from Advantage Learning Systems across your network with MacManager you should place the "ALSDATA" folder at the root level of your Users Documents Storage sharepoint. Then copy ALL of the following into the Forced Preferences. After all users have had a chance to login and "get" the Forced Preferences. Move these files to the Initial Preferences folders in Managed Preferences. Make sure that the Managed Preferences are in the same location/sharepoint as the Users Documents.

the ALS Temp folder
ALS Preferences

And the preferences for any/all of the Advantage Learning Systems product
(AccReadr, STAR, STARRead, STARMath, PfrCpy)

Unable to Start Requested Environment Because of an Unknown Error

There have been several different solutions posted regarding this "Unable to Start...." message. I think that each one has solved some conflict, but nobody has been able to pinpoint one specific cause or "fix".

The general cause of this type of error is conflicting privileges. For example I found one school that had added "Jigsaw Puzzle" to the approved items list, but deselected "show other items in the Apple Menu". Of course, Jigsaw Puzzle resides in the Apple Menu Items folder and these privileges conflicted with each other. Moving Jigsaw into the normal applications folder or removing it from the "Approved Items List" solved the conflict.

Scott Marcy once posted this response "The most likely culprit is MacOS Easy Open on OS 8.0 through 8.5.1. If you have this installed and can live without it, you should just disable it. If you have to have this functionality, you may need to upgrade to Mac OS 8.6 or 9.0."

Try searching the terms: unable, requested and environment at Jim Riggs site and you are sure to get several pages of postings to sort through.

Paula Don posted the following:

I found that the "unable to start environment" had also to do with the monitor resolution if the error was coming up in panels on older machines. Checking that the resolution was set to the correct level for MM solved the issue for me in some circumstances.


This tip from V. Wysong:

1. On the iMacs using OS 9.0.4 select the Apple LaserWriter software on the local hard drive (Use find file if you can't locate it.)

2. Choose Printer LPR. OK. In the top Postscript window choose the Generic Icon, Change and Choose the Printer PPD
(Printer description file that you've already copied to the printer description folder in the extensions folder in the local hard drive system folder).

3. In the bottom window choose LPR printer icon, UNSPECIFY, Change, type the IP address in the printer Address field. Verify, OK Create.

4. Launch Virtual PC. Do a test print to make sure it prints in Virtual PC platform. Close Virtual PC and do a test print from the Mac OS platform.

V. Wysong in Ohio

F-Key Crashes Computer

There is a conflict with the Keyboard Control Panel. Some people report deleting the control panel via Network Assistant as a fix. Others report turning off the feature allowing the F keys to be programmed as a fix.

A Borg Wrote:

If you like function keys too, try this:

Log in thru System Access
Press any "F" key
Check the box off that says "Never show me this message again"
Open the Keyboard Control Panel
Uncheck the check box in the upper right corner of the window.
(This will make "Function Keys" function normally and "Hot Keys" will only
work if the "Option" key is pressed along with the "F" keys.)
Close the Control Panel
Blast out the "Hot Keys Preferences" file to other similar iMacs
Restart all "blasted to" computers

I'm not sure if the setting for "Never show me this..." is in the above file.
I had previously gone around setting that thinking that was the problem.

Good Luck!

A Borg
Network Technician
Systems Administrator
Wayland Public Schools

Things to Try When Your iMac Wont Wake Up

Paula Don wrote:

1) Disable Voice Verification or uncheck the Users May Speak Their Names button on the Multiple Users Control Panel (Options) window;

2) Be sure you are using Network Assistant 4.0.2 startup extension. This update fixed a problem with computers waking for administrator access.

Paula R. Don
Office of Information Technology
Learning Technology Support Group
734 Schuylkill Avenue, Room 626
Philadelphia, PA 19146
215.875.3261 Voice
215.875.3787 Fax

For what it's worth. There was a known issue in some iBooks and G3 PowerBooks along these same lines. A Sleep Memory Extension was released to "patch" this bug. Then MacOS 9.0.4 was supposed to "fix" said bug.

I have come across several iMac's with the same "bug" even after MacOS 9.0.4 and NA 4.0.2 has been installed. So far in every instance installing the Sleep Memory Extension has resolved this issue with no adverse side effects yet. You can find this info at: TIL #11602
Also check out this Article: USB Enabled Macintosh: Troubleshooting Sleep Issues

Stewart Macdonald’s Help with the Network Trash Folder Problem

My understanding is that if you have a remote volume mounted, and you put something from that volume in the trash, it gets moved to a unique Network Trash Can that is in an invisible folder called "Network Trash Folder" at the root level of the volume (as long as you have write access to the Network Trash Folder).

I use Macintosh Manager on all my clients, and MM 1.3 appears to have a bug in it that prevents the deletion of the clients' Network Trash Folders when a volume is unmounted. This results in a massive build up of folders (most of them empty) in the Network Trash Folder on the server, which dramatically increases the time it takes to mount the volume. I used to get about 700 a day, and then when people try to mount the volume over a modem connection, it would take a couple of hours to mount.

To combat this problem, I've made the Network Trash Folder at the root level of my share points Read Only. Now, when a client drags something from the server to their trash, they get the message "This item can't be left in the trash. Do you want to delete it immediately?". This hasn't had any negative side-effects as far as I can tell.

Has anyone else tried this technique? If you do try it, it's important to make sure your clients still have read-write access to the "Temporary Items" folder at the root level of the volume, otherwise they'll have trouble saving certain files from applications to that volume.

iMac's Losing Network Connection

The latest information indicates that the iMacs attempt to negotiate a connection at a speed that is too FAST for the default settings on most hubs/switches (not too slow as some network administrators have been led to believe). The fix that is generally suggested when having connectivity problems with Mac's is to turn off Spanning Tree. While disabling Spanning Tree does help the hub/switch to negotiate a connection before the client machine times out. Turning on "Port Fast" should also help solve the problem (default is Spanning Tree enabled and Port Fast disabled).

World Book Online solution from Gerald Berkowitz

We have World Book Online running flawlessly here. The "seat license" or what is truly a cookie is saved in the Internet Preference file. You need to set up one of your machines in system access exactly as you want it for the Internet, Proxy, Cache.waf, etc.. etc. and then install the seat license from WBOL.
Take this local Internet Preference file and lock it via User Mode Admin and then place a copy of this local Internet Preference file into the Forced Preference folder of you MM server. This Internet Preference file will now be forced to ALL of your users each time they login and all users will get a copy of the cookie you installed.

The beauty of this is you install the seat license ONLY ONCE and then never again. What a relief for all of us.

Gerald Berkowitz
Manager of Technology
Park Ridge Schools
Park Ridge, IL

2300 Montana Ave, Suite 102, Cincinnati, OH 45211
P.513.772.1223 F.513.772.0261 Toll-Free.888.856.7377